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增强法律和一般的医学知识

An ongoing partnership between Cardiff University and Legal and General Assurance Society (L&G) to deliver medical training for medical underwriters and claims assessors.

Course participants and tutor
参与者在模块中亲自动手。

L&G Underwriters and Claims Assessors need to interpret and assess medical information, however most do not have medical backgrounds. Since 2002, a programme has been delivered to provide staff with an established grounding in medical knowledge to facilitate and improve their risk assessing performance.

伙伴关系发展

最新的“专科医疗模块”是围绕特定主题的11个不同模块构建的,包括神经病学,血液学,内分泌学和系统性疾病。

The on-going collaboration between L&G and Cardiff University to develop and deliver accredited courses for 承销和理赔专家让我们在竞争中脱颖而出。

高级运营经理,索赔和医疗

Content and design is developed in partnership between Cardiff University and L&G, and is regularly reviewed throughout the programme:

  • L&G identified which medical topics were generating most referrals.
  • ag8进行了培训需求分析,以突出代表们将从培训中受益的关键领域。
  • University academics spent time at L&G to gain a clear and comprehensive understanding of specific working procedures.
  • 合作伙伴之间的讨论建立了最有效的学习方法和方法。

This combined approach allows modules to be developed that reflect the exact needs of delegates, L&G and their customers.

结果超出预期

The improvements in delegates’ knowledge and confidence have far exceeded expectations. As a direct result of the course L&G have noted improvements.

改善客户服务

  • 减少错误并提高决策质量。
  • 由于外部推荐较少,因此可以更快地做出决策。

员工福利

  • 增加员工的信心。
  • 知识级联。
  • 改善索赔与承保部门和跨网站之间的团队合作。
  • 工作人员要求参加培训。
  • 持续不断地改善个人对其发展的承诺。

商业利益

  • 增加再保险公司的信心,允许更优惠的条款进行谈判。
  • 每月主要医务人员转诊人数大幅减少,从而大大节省了成本。
  • L&G seen as industry leaders within their field.
  • 合作的力量一直是 在国内和ag8上得到认可, 通过各种培训奖励,良好实践案例研究以及该部门内其他组织的类似培训请求。